Privacy Policy
Last Updated: January 15, 2025
At Nyvento Kyn, we recognize that your financial information is personal. When you're learning about budgeting and investing, you share details about your goals, your current situation, and sometimes your concerns about money.
This privacy policy explains what we collect, why we collect it, and what choices you have. We've written it in plain language because transparency matters when it comes to your data.
Information We Collect
Account Information
When you sign up for our learning programs, we collect basic details that help us create your account and communicate with you.
- Your name and email address
- Mailing address if you're in Canada and need physical materials
- Phone number (optional, only if you want program updates via text)
- Password that you create (stored encrypted, never in plain text)
Learning Activity Data
As you work through courses and modules, we track your progress. This helps us improve content and shows you where you left off.
- Course completion rates and module progress
- Quiz results and practice exercise scores
- Time spent on different sections
- Resources you've downloaded or bookmarked
- Questions you've submitted to instructors
Technical Information
Like most websites, we automatically collect certain technical data when you visit. This helps us fix bugs and improve the user experience.
- IP address and general location (city level, not precise)
- Browser type and operating system
- Device information (mobile vs desktop)
- Pages visited and links clicked
- Referring website if you came from somewhere else
How We Use Your Information
We're not in the business of selling your data. Everything we collect serves a specific purpose related to delivering and improving our educational content.
Primary Uses:
We use your information to operate the platform, send you course materials, track your progress, answer your questions, and send important updates about programs you're enrolled in.
Service Delivery
Creating and maintaining your account, providing access to courses, tracking completion, issuing certificates, and responding to support requests.
Communication
Sending course updates, reminder emails about incomplete modules, notifications about new content, and responses to your questions.
Platform Improvement
Analyzing which sections students struggle with, identifying technical issues, testing new features, and measuring overall engagement.
Legal Compliance
Meeting requirements under Canadian privacy laws, preventing fraud, enforcing our terms of service, and responding to legal requests.
Canadian Privacy Law Compliance
Because we operate in Canada and primarily serve Canadian learners, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25.
Your Rights Under Canadian Law
- Right to know what personal information we hold about you
- Right to request correction of inaccurate information
- Right to withdraw consent for certain uses of your data
- Right to request deletion of your account and associated data
- Right to file a complaint with the Privacy Commissioner of Canada
- Right to receive clear explanations about our data practices
For Quebec residents specifically, Law 25 provides additional protections including enhanced consent requirements and stricter data breach notification timelines. We follow these stricter standards for all Canadian users.
Data Sharing and Third Parties
We keep data sharing to a minimum. When we do work with third parties, we choose partners carefully and require them to protect your information.
| Partner Type | Purpose | Data Shared |
|---|---|---|
| Email Service Provider | Sending course emails and updates | Email address, name, enrollment status |
| Payment Processor | Handling course payments securely | Payment details (we never store credit card numbers) |
| Cloud Hosting Provider | Storing platform data and content | All account and course data (encrypted) |
| Analytics Service | Understanding platform usage | Anonymized usage patterns and demographics |
We never sell your information to marketers, data brokers, or anyone else. If we ever consider a new type of data sharing, we'll update this policy and notify active users.
Data Security Measures
Security isn't just about technology. It's about culture, processes, and constant vigilance.
Technical Safeguards
- All data transmitted over HTTPS with TLS encryption
- Database encryption for stored personal information
- Regular security audits and vulnerability testing
- Access controls limiting who can view your data internally
- Automated backup systems with encrypted storage
- Multi-factor authentication for staff accessing systems
Organizational Safeguards
- Privacy training for all team members who handle data
- Strict policies on data access and handling
- Regular review of who has access to what
- Incident response plan for potential breaches
- Confidentiality agreements with all staff and contractors
Breach Notification: If a data breach occurs that poses a real risk to you, we'll notify you within 72 hours of becoming aware of it. We'll explain what happened, what data was affected, and what steps we're taking. This exceeds the requirements under most privacy laws.
Data Retention and Deletion
We don't keep your data forever. Different types of information have different retention periods based on legal requirements and practical needs.
Active Account Data
As long as your account is active, we keep your learning progress, course history, and account details. This lets you pick up where you left off even if you take a break.
Inactive Accounts
If you haven't logged in for 3 years, we'll send reminder emails. After 4 years of inactivity, we'll archive your account and anonymize your data while keeping course completion records for certificate verification.
Deleted Accounts
When you request account deletion, we remove most personal data within 30 days. Some information stays longer for specific reasons:
- Financial records for 7 years (Canadian tax law requirement)
- Anonymized learning analytics (no longer linked to you)
- Certificate verification data (name and completion date only)
- Support tickets and correspondence for 2 years
Cookies and Tracking
We use cookies and similar technologies, but we're selective about it. Here's what we use and why.
Essential Cookies
Keep you logged in, remember your preferences, secure your session. These are necessary for the site to work and can't be turned off.
Analytics Cookies
Help us understand which courses are popular, where people get stuck, and how to improve. You can opt out of these.
We don't use advertising cookies or tracking pixels from social media companies. Your browser settings can control most cookies, though blocking essential ones will affect functionality.
Your Control and Choices
You have several options for managing your data and privacy preferences.
Access Your Data
Log into your account settings to view most of your personal information. For a complete data export, email us and we'll provide everything we have about you within 30 days.
Correct Inaccuracies
Update your profile information anytime through your account settings. If you spot something you can't change yourself, contact us and we'll fix it promptly.
Manage Communications
Adjust email preferences in your account settings. You can opt out of marketing emails while still receiving essential course updates. Unsubscribe links appear in every non-essential email.
Delete Your Account
You can request account deletion anytime by emailing contact@nyventokyn.pro from your registered email address. We'll confirm your identity and process the deletion within 30 days.
Children's Privacy
Our programs focus on adult financial literacy. We don't knowingly collect information from anyone under 16. If you're a parent and believe your child has created an account, contact us and we'll delete it immediately.
Changes to This Policy
We review this policy periodically and update it when our practices change. When we make significant changes, we'll notify active users by email at least 30 days before the changes take effect.
The "Last Updated" date at the top shows when we last modified this policy. Previous versions are available upon request if you want to see what changed.
Questions About Privacy?
We're here to help. If something in this policy isn't clear, or if you want to exercise any of your privacy rights, reach out to us.